YOUR BRIEF
What to work through
Choose feedback that challenged an assumption. Explain how you checked the underlying need before deciding on a change.
- Use an example from your own experience.
- Explain your role, your actions and the outcome.
- Be ready for follow-up questions about your decisions.
BEFORE YOU START
Make your reasoning visible
- Describe the customer’s problem in their context.
- Explain how you checked whether the feedback represented a wider need.
- Show the change and what you learned from the result.
Need a starting point?
Watch for these common gaps as you prepare:
- Equating every customer request with the right solution.
- Forgetting to check whether the change helped.